FNB App and Online Banking Platforms are blocked

My FNB banking application has been blocked for the past week. I can't do anything and when I reset the password using my card and pin number it shows that the password has been successfully changed. Upon attempting a login it still shows that my profile is still blocked. I made calls to FNB a few times but seems like no one is able to help or understand me.

Please note that I have also tried to login into my Online banking and it is also blocked. One agent from FNB asked me to do a username and password reset and when I tried to do so, there is a cell number linked to my profile for online banking. Thus the OTP is going to my old 082 number which I remember asking an agent from an FNB branch to remove some years back. I am using an FNB Sim which I had linked to everything pertaining to FNB services.

Seems like no one is ready to assist me, I just want to get back into my profile and make a few transactions just like any of your so called "valuable customer".