FNB app and desktop information of my account are not the same.

I tried to increase my daily limits for payments on my Fusion account, but when I entered the new limits, the following message appeared "this user don't have access to this card". I tried it on the app as well as on the laptop. Once it showed the message on the app but did update the limits until I tried to pay when the transactions were declined.

I went to the Middelburg mall branch this morning and the lady helped me by phoning the relevant department and wonder above wonder I managed to update the limit on my app. She then said that maybe the browser is not updated correctly to my account or something like that on the desktop and that is why I could not do it on the desktop. I told her I managed to update the limits on my credit card with exactly the same browser and that worked. I decided to leave it there.

I then decided to log into the desktop and check if the limits are still updated, just to make sure. To my surprise the limit was NOT updated. The limit on the app was the new amount, but when logging into the desktop it was still the old amount. I then asked another guy working for FNB why is that not also updated, so he called another lady to assist me. Her answer was that I should remember that the App and the desktop are to different devices and that I have to update the limits AGAIN on the desktop if I wanted it there as well. I told het that I don't understand why that is so, as it is the same account and I can't see why I have to change the limits on every other device that I use for the same account. She kept on telling me that is how it is.

Now I have been working in IT for a very long time and integrated many systems with each other. If the app and the desktop versions of MY bank account are different and not linking to the same account, I have a serious problem with FNB.