1 reviews | Active since Feb 2017
FNB APP AND CALL CENTRE NOT FAIR!!
Today I wanted to buy 1 GB of data on the Fnb APP and it was not working properly and then I logged out after a couple of minutes it deducted 3 times the data and 3 times the amount. So it was R99×3 instead of taking just one R99 and I contacted the FNB App customer care and now they are telling me they can't guarantee if I will get my money back. Mind you I took this money as a loan from Wonga because I was desperate for money and now they took all of it and the lady on the call centre said they were experiencing technical difficulties whose fault is it and yet they are not sure if they will refund me.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***