1 reviews | Active since May 2018
FNB APP airtime purchase (Help)
I need help please
I accidentally punched in wrong last digit on my airtime purchase and it went to a wrong number
Airtime was for R200
For more details on how to reverse it can I please be pointed to the correct Dept with an email or contact number.
Or you can email me at **********
Good day S'khumbuzo Khambule,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Service Provider for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day S'khumbuzo Khambule,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Service Provider for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)