Fnb App

I bought R200 airtime using my fnb App to my surprise to this date the 8th April my airtime has not yet been loaded. I called Fnb call centre on the 2nd of April, stayed on the line for 42min with no positive outcome. I went to my nearest branch on the 4th to get a statement showing the transaction so that I can send it to CellC. I did that, CellC maintains they never got the Money from FNB and FNB maintains that they paid CellC for my transaction. I called FNB again today only spoke to ladies who didn’t care to even escalate my problem, i asked for the reference number RX***. Because the number on my app and my statement is the correct number for my CellC data sim and my airtime was not loaded who’s gonna refund me my money? Are you telling me that I must lose money to such BIG Companies during this pandemic? Now my work is stuck because I use that data for business, I can’t send emails or do anything on the internet. I need my airtime or my R200 refunded. My CellC number *** which I bought using my business account. After this experience I don’t see how I should trust airtime bought on the App. Someone attend to my issue please, I’m so not losing my money especially when I pay so much on bank charges