lC
leonard C
1 reviews | Active since May 2012
16 Oct 2019, 11:53
FNB app
FNB makes out that their app it so wonderful that when a person deletes a message from within their app when you open the app again the message is back again. I have messages that I delete every day and every day they are all back again. These messages are over 6 months old. I have uninstalled the app, reinstalled it again and still the same problem. Absolutely pathetic!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
16 Oct 2019, 12:26Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply16 Oct 2019, 12:26
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
lC
leonard C's updateReviewer Update
16 Oct 2019, 16:25So FNB got back to me and was informed that they are aware of this problem for months and have not been able to fix it and that they are working on it. Task closed on their side. This is so everyone knows that FNB customer relationship ability is terrible, FNB does not care if the app does not work 100%.
lC
leonard C's update16 Oct 2019, 16:25
Reviewer Update
So FNB got back to me and was informed that they are aware of this problem for months and have not been able to fix it and that they are working on it. Task closed on their side. This is so everyone knows that FNB customer relationship ability is terrible, FNB does not care if the app does not work 100%.