1 reviews | Active since Aug 2016
FNB App
<p>Why do I need to download the FNB App on my phone to receive my eBucks? I refuse to have any banking or personal details on my phone and I am sure that I am not the only one. Am I just going to lose my eBucks now? I cannot remember that that is the arrangement I had with FNB when I opened my account and started receiving my eBucks in the first place. Is this legal? Maybe somebody else (that is not working for FNB) can answer the last question. Do not trust FNB not too lie to me about it. </p>
Good Day Mrs Bouwer,
Thank you for taking my call earlier, kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mrs Bouwer,
Thank you for taking my call earlier, kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
THE ANSWER FROM FNB
Good Day Mrs. Bouwer,
Thank you for your recent communication with FNB.
There are two elements that FNB wishes to communicate at the outset. Firstly we believe that by remaining at the forefront of technological development we can offer our clients much better service and facilities and remain cost effective. Furthermore the eBucks programme is a rewards programme with which clients are rewarded for adopting behaviours which benefits clients and the bank alike. Hence the development of the FNB APP. To this end rules for the earning of eBucks change from time to time and are communicated to clients as and when necessary.
The decisions are made by the business and app**** by eBucks and offered to clients. The FNB Banking APP is comfortable, convenient and safe. Apart from enabling traditional banking, the APP also contains a myriad of very useful functionalities. The smaller device does not have to be displayed, but can be with you at all times. It can fit into the palm of your hand or into your inner pocket or in your bag. Furthermore it is not intended to replace any of the current channels of electronic banking but it is intended to supplement it.
Digital banking is the next step in the on-going evolution of developing more convenient banking for our clients. FNB prides itself that its efforts in this regard are recognized and rewarded. The FNB APP can be operated from any digital device, being either a Smartphone, an IPAD or a Tablet. The client logs into the FNB APP with his/her Online banking password, which should be known only to the client. Once the transaction on the APP has been done the client has to log out immediately. Should the device be lost no-one can use the APP because they will not have the log in details because it is not stored on the phone after log out. If the client in addition to this keeps his device locked, it cannot be anything other than safe. The safekeeping of your digital device remains your responsibility but if the device is locked and if you log out of the FNB APP after use, your accounts cannot be compromised.
• The operating system of an APP and the operating system of a personal computer are two different systems.
• Smart devices can be obtained very reasonably and to this end FNB Connect can assist.
APP’s are a digital development. Personal computers and laptops operate from conventional operating systems. The development and operation of the FNB APP does not replace Online banking. It is merely taking banking to another level of comfort, convenience and safety. One of the requirements for earning eBucks is logging into the FNB APP at least once a month
Unfortunately the earn criteria cannot be changed at this point in time and if the qualifying criteria is not met you will earn eBucks as a non qualifying client. Please refer to the eBucks website for more information on the earning and the accounts that do not require you to log into the FNB APP.
We do apologise for the inconveniences caused.
Regards
Muhammed
THE ANSWER FROM FNB
Good Day Mrs. Bouwer,
Thank you for your recent communication with FNB.
There are two elements that FNB wishes to communicate at the outset. Firstly we believe that by remaining at the forefront of technological development we can offer our clients much better service and facilities and remain cost effective. Furthermore the eBucks programme is a rewards programme with which clients are rewarded for adopting behaviours which benefits clients and the bank alike. Hence the development of the FNB APP. To this end rules for the earning of eBucks change from time to time and are communicated to clients as and when necessary.
The decisions are made by the business and app**** by eBucks and offered to clients. The FNB Banking APP is comfortable, convenient and safe. Apart from enabling traditional banking, the APP also contains a myriad of very useful functionalities. The smaller device does not have to be displayed, but can be with you at all times. It can fit into the palm of your hand or into your inner pocket or in your bag. Furthermore it is not intended to replace any of the current channels of electronic banking but it is intended to supplement it.
Digital banking is the next step in the on-going evolution of developing more convenient banking for our clients. FNB prides itself that its efforts in this regard are recognized and rewarded. The FNB APP can be operated from any digital device, being either a Smartphone, an IPAD or a Tablet. The client logs into the FNB APP with his/her Online banking password, which should be known only to the client. Once the transaction on the APP has been done the client has to log out immediately. Should the device be lost no-one can use the APP because they will not have the log in details because it is not stored on the phone after log out. If the client in addition to this keeps his device locked, it cannot be anything other than safe. The safekeeping of your digital device remains your responsibility but if the device is locked and if you log out of the FNB APP after use, your accounts cannot be compromised.
• The operating system of an APP and the operating system of a personal computer are two different systems.
• Smart devices can be obtained very reasonably and to this end FNB Connect can assist.
APP’s are a digital development. Personal computers and laptops operate from conventional operating systems. The development and operation of the FNB APP does not replace Online banking. It is merely taking banking to another level of comfort, convenience and safety. One of the requirements for earning eBucks is logging into the FNB APP at least once a month
Unfortunately the earn criteria cannot be changed at this point in time and if the qualifying criteria is not met you will earn eBucks as a non qualifying client. Please refer to the eBucks website for more information on the earning and the accounts that do not require you to log into the FNB APP.
We do apologise for the inconveniences caused.
Regards
Muhammed