FNB APP

<p>Hi</p> <p>Atleast 3 times a month a receive an error on my FNB APP saying that the pasword I have entered is incorrect, after trying this +-3 times having it still tell me the password is incorrect i then log onto my banking profile via the web with the same username and password the app just told me was not correct with no hassles whatsover.</p> <p> </p> <p>Everytime this happens I have to delete the app & then re-install it, occusasionally once I have re-installed the app & log in it accepts the very same username and password it just told me was incorrect.However this time it asks me for my UserID & I no clue what that is.</p> <p> </p> <p>I have reported this issue several times of a course of +-5 months on all your various portals with no assistance whatsoever.I do not have the luxury of having a laptop at home so I heavily depend on your banking app to do all my banking. What is the point of having a banking app for convenience if it causes nothing but inconvenience?</p> <p> </p> <p>I will not be at work for the next 7 days so now I travel 20+Kilometer's every other day to a branch because your banking app is none functioning & refuses to recognize I password I literally use everyday. I never complain even when your agents give me horrible service & I feel that because I am not being aggressive with my current issue with your banking app that you refuse to take me seriously.</p> <p> </p> <p>I urgently need you to advise what my UserID is and why the app is now asking me for this when in the past it only requested my card & pin number ( which it failed to recognize too mind you ) , please DO NOT refer me to my nearest branch as a solution because all of this would have been avoided had you ensured that all the glitches on your banking app is taken care of.</p> <p> </p> <p>My Details:</p> <p>Name: Dwane Dememar</p> <p>Contact Number: ********** ( AFTER 4:30PM ONLY!!!! )</p> <p>E-mail: ********** <p> </p> <p>Thanks again for the constanct inconvenience, I absolutely enjoy the frustation!!</p>