PP
Pieter P
1 reviews | Active since Jun 2016
15 Oct 2019, 13:21
FNB apologises, but DOES NOTHING to resolve issues.
I get profuse apologies from FNB after HelloPeter complaints, but after more than a month, still NO ACTION HAS BEEN TAKEN and no reply to my enquiries. I am hearing disabled and FNB simply refuses to serve me in any other way than by telephone. The nearest branch is 400 km round trip. A formal complaint will now be laid with the Human Rights Commission to fight for all hearing impaired FNB clients.
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FNB (First National Bank)'s replyOfficial
15 Oct 2019, 14:24Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 Oct 2019, 14:24
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
***