MR
Marco R
1 reviews | Active since Apr 2010
30 Sept 2019, 15:46
FNB "apologies for the inconvenience but we cannot help you"
The my banker app is unfortunately not functioning properly as the staff is not well trained and misinformed me. Due to this my account went into arrears. I have asked the banker twice if I transfer the money will it reflect and open my other options and he confirmed. This didn't happen. They cannot reverse the money back to my cheque or they will try and it will take 48 hours. I spoke to 4 different people today and they all have a different story. Lodging a complaint is of no use as they get rude and arrogant. I have contacted another bank and will be moving my account
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
30 Sept 2019, 16:49Good day Marco
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply30 Sept 2019, 16:49
Official
Good day Marco
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
MR
Marco R's updateReviewer Update
07 Nov 2019, 14:55Once again FNB *****s up
Some of my accounts are on hold due to an FNB connect device being in arrears. I just spoke to device department and nothing is in arears. I get called by a rude woman from premier banking that have no customer s****s at all. Fix you mess ups
Some of my accounts are on hold due to an FNB connect device being in arrears. I just spoke to device department and nothing is in arears. I get called by a rude woman from premier banking that have no customer s****s at all. Fix you mess ups
MR
Marco R's update07 Nov 2019, 14:55
Reviewer Update
Once again FNB *****s up
Some of my accounts are on hold due to an FNB connect device being in arrears. I just spoke to device department and nothing is in arears. I get called by a rude woman from premier banking that have no customer s****s at all. Fix you mess ups
Some of my accounts are on hold due to an FNB connect device being in arrears. I just spoke to device department and nothing is in arears. I get called by a rude woman from premier banking that have no customer s****s at all. Fix you mess ups
MR
Marco R's updateReviewer Update
08 Nov 2019, 09:06Thanks to the lady that phoned me this morning. She went the extra mile and helped me sort it all out. One person that took the time to listen to me and helped me. Thats the service I always received from FNB before.
MR
Marco R's update08 Nov 2019, 09:06
Reviewer Update
Thanks to the lady that phoned me this morning. She went the extra mile and helped me sort it all out. One person that took the time to listen to me and helped me. Thats the service I always received from FNB before.