TS
Terri-Lynn Smith

1 reviews | Active since Sept 2016

30 Sept 2016, 15:36

FNB ANNOYING CALLS

<p>CALL AFTER CALL I HAVE HAD TO TELL FNB CALL CENTRE AGENTS THAT THEY ARE NOT TO CONTACT ME. I ASK ON EVERY CALL THAT THEY ADD NOTES TO THEIR SYSTEM FOR THE NEXT AGENT TO KNOW THAT I AM IRRITATED BY THEIR CALLS AND THEIR SERVICE. THEY FAIL TO HEAR ME OR LISTEN TO ME! I AM TIRED OF THESE CALLS I ALREADY KNOW THEIR SCRIPT BY HEART AND HOW THEIR CALLS ARE RECORDED FOR QUALITY AND SECURITY PURPOSES.. BASICALLY I AM TIRED AND BORED AND FRUSTRTATED BY THESE CONSTANT TRYING TO SELL ME SOMETHING THAT I DONT WANT OR NEED. FNB PLEASE STOP</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Sept 2016, 16:25
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)