WL
Wallace L
1 reviews | Active since May 2019
15 Jul 2019, 12:58
FNB AND WESBANK ARE CHANTING ME AROUND FOR A PROOF OF PAYMENT TO GET A SETTLEMENT LETTER
I have made a transfer from my FNB cheque Account number into the Wesbank account number. Customer Number : ***. Here is the ridiculous part, an amount of R33 804 is reflecting on the Wesbank account and they still insist on the statement that they sent me. I actually over paid the account with a lot of money but they still keep adding interest and cannot send me a settlement letter until I give them the proof of payment. FNB (Lerato) says there is no way a proof of payment can be retracted as I made a transfer and I should inform Wesbank. I told her that if I do not get a proof of payment by 12:05pm today, I will report on helloPeter and here I am.
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Wallace L's updateReviewer Update
16 Jul 2019, 15:44After my complaint on the 15 July 2019, Wesbank and FNB managed to assist me outright. More-over, I even got two more bonuses: 1. I got a refund on the extra amount I paid. 2. Papers are also ready and are to be couried. Thanks to the Efforts by Polly Ntuli at Wesbank. I am very impressed.
WL
Wallace L's update16 Jul 2019, 15:44
Reviewer Update
After my complaint on the 15 July 2019, Wesbank and FNB managed to assist me outright. More-over, I even got two more bonuses: 1. I got a refund on the extra amount I paid. 2. Papers are also ready and are to be couried. Thanks to the Efforts by Polly Ntuli at Wesbank. I am very impressed.