FNB and UTI horrible service!

So, I ordered my card on FNB on the 12th December, I was having issues entering my work address on the app as it would read on the map even though it’s literally in the middle of the CBD. I contacted FNB and they told me that UTI would contact me to confirm delivery address and schedule date, but in the meantime, I could change the address with them.

I contacted them again on the 19th to let them know that uti has still not contacted me to schedule delivery, they put me through and the girl said that it not been delivered to them yet and that they would contact me when it was delivered.

On the 20th I contacted FNB again to find out when they would deliver as I was going on leave and wouldn’t be there to receive so I needed to make prior arrangements. A very helpful girl at FNB told me that the system said it had been delivered already (after the girl at UTI said it wasn’t). She then spoke to them and put me me through to someone who first of all, did not speak very clearly and secondly seemed very annoyed. She then told me, after about 5 business days that had already passed since I ordered the card, that it would take another 5 to 7 business days to deliver and they could give no further information.

They did not have my delivery address, instead had my home address to deliver to, which I then corrected to my work address and had to nominate someone else to accept since I wouldn’t be there.

23rd December, I get a message from FNB on my app to say that delivery has been scheduled (without contacting me) and would be delivered in the next few business days. On the 24th, they said it was on the way. I did not get any notifications of this message on FNB, by chance I went into the app and saw these messages. Still nobody contacted me and nothing was delivered.

Today I called and was told that the driver would deliver between 9 and 1pm and that they would contact me 15 minutes before the time. At about 12:26pm , I went onto my app and again without notification, saw a message that I had missed my delivery appointment and then gave me an option to reschedule.

I called immediately and was put through to a couple of people and then got cut off. I called again and was told they would find out where the driver the driver was and would contact me back. About 30 minutes passed and nothing, I called again and was given some bull**** story about how they never had drivers contact numbers and Cape Town branch did not have a land line, that everything was done via email.

I finally decide to click on the link in the message to reschedule and I’m told that I cannot do that because my FNB card tracking number is unavailable.

I am so ****ed off and annoyed at this point because I don’t know who to contact next, the girl or Cape Town branch has still not gotten back to me about anything.

Nobody ever contacted me since the 12th, I made all the calls.

This is absolutely disgusting, unprofessional and just bluntly rude. FNB and UTI has been horrible.

Absolutely disgusting.