FNB and useless ***** department

On the 28th July 2024 around 5:40 am received a incontact notification for a transaction of R2649 at Nike store and 10 minutes later a reversal of the same amount. I then contacted fnb via banking app and was assisted by Dumisani Zondo. I told Dumisani what happened and asked him to offer immediate assistance in preventing this anauthorised transaction since it debited and reversed fund into my account without my permission.

Dumisani then instructed me to log a dispute online this is after i informed him that it not possible because the transaction DOES NOT APPEAR under a list of transactions i can dispute can he do it on his side, he refused and instructed me to do it by filling a form.

Today on the 29th July 2024 at around 13:30pm same transaction debited my account again same store and amount, i then quickly informed FNB ***** and they said they will open a case.

Sad part this could have been resolved prevented if it was not for that lazy Dumisani Zondo who was not willing to assist me. I further asked for FNB to stop the transaction as i have come foward stating this is a *****ulent activity but they refused stating i must wait for the investigation which by then the transaction would have went off.

I always read bad reviews from Hellopeter about FNB ***** department and never thought one day i could turn a victim.

The card has been with me all the time and i have not made any online purchase.....I did not receive the OTP for the transaction nor online verification or authentication from FNB app and when i ask no one is willing to give me answers.

Clearly i am not safe with fnb if such can happen without loosing your card or misplacing and ontop i begged FNB to stop the transaction as it was still pending.

The merchant NIKE said the only people to stop the transaction immediately is FNB but they refused to.

I am really disappointed at FNB as the trusted and most valued digital banking,clearly the more they advance their products the more clients become vulnerable. The service sucks and i cant wait for this to be resolved and move to Nedbank....because i know chances of it getting resolved are slim like they always do to other clients