FNB and their useless online system with Team of Bankers

Once again an *********** bank with *********** people. I log on to FNB to have the 24 hour banker available to communicate and resolve a problem, the problem seems to be that FNB does not have competent people to even answer you neven mind assist! They send you an sms and give you a reference, now this Mantwa is asking me what account and what seems to be the problem, obviously not competent enough to follow a reference number supp****, are they? Then he ask me what account is on hold from the reference which In clearly stated that the message relate to the account "WILL" be placed on hold, seems like they have completely *********** staff at reading as well. This is honestly pathetic as to customer service, I personally feel that they should rather close the "help" of 24 hours and employ people that are more competent. The FNB system is not working, useless chatting to someone even though they are completely *********** as well. The system disconnects and in a matter of 30 minutes I have been relocated to 5 different people (then its Portia, then its Kopano, then its Mantwa, then it's Nothukela and no one can assist me as to my requests) , unacceptable!!! FNB your system is useless!!! Not customer friendly at all and highly frustrating!!!! Worse banking system with the most useless help I have even encountered.