FNB and their suppliers are pathetic

I upgraded my account to the platinum account online and app**** for a credit card as well. I was called by your courier company and 2 separate delivery dates for each card was given. My calendar was booked out by your courier company from 12 to 1pm. I indicated to the person making the booking that i have a 1pm meeting. A whole hour was wasted as i waited for your courier company. I even ended up a few minutes late for my meeting. I called the call centre and was told that they will now deliver both my cards on Friday. I indicated that i am booked again for meetings. I have to sit another hour with the hope that your *********** courier company delivers my card. Your service is poor(refer to other complaints on HP) and your service providers are exhibiting the same level of service. Nothing is hassle free with FNB so your marketing and adverti*****ts are misleading...