FNB and their lack of service delivery and punctuality.

I have message FNB numerous times. My banker gas logged the issue and it's about the 4th time I have requested that FNB cancel my health plan policy. R98 a month I can't use from Indonesia as it doesn't work internationally. Last week I waited from them. Canceled plans and waited. No call I asked my banker to please tell them to call I'd be available at a specific time she assured it would happen. Low and behold no call. Last year i asked as well . I've asked that they do zoom call or video call as the line is terrible and when it doesn't work they just stop. I've been paying for this a long time and FNB is getting worse with Service delivery. Sort this out. I'm paying for a policy I can't use and it doesn't even pay out anything I'm wasting my money.