FNB AND THEIR LACK OF COMPETENCY

I have emailed FNB numerous times using 2 different email addresses and no response is ever received. I went into the bank and sit there waiting for an hour, I've gone in again today and was told I'd wait 40 MINUTES. All I want to do is close my account, and they tell me this can't be done via email UNLIKE STANDARD BANK (I WAS TOLD FNB IS BETTER THAN STANDARD BANK SO I MADE THE MOVE, GOOD GOD DO I WISH I NEVER DID). So I have theorised that FNB doesn't want you to close your account, they want to keep charging you a fee for doing nothing each month, and call it a service instead of ******ion.