KZ
King Z
1 reviews | Active since Dec 2020
06 Jan 2021, 16:12
FNB and their bull****
I AM VERY ****ED ON HOW FNB HANDLES THEIR ACCOUNT. My account has been put on hold again by this stupid company, after providing documents late November to the first week of December and it was approved. It took me a full week for me to have access to the funds with having to go back and forth to the branch. my question is they put my card on hold the first time and after submitting documents I was able to access my funds and was reassured that it won't happen again. Why is it happening again??? now I have to go back and forth to the branch, take time off from my working hours to sort out this **** and waste money to buy petrol so I can go to the nearest branch.
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Replies (3)KZ
King Z's updateReviewer Update
07 Jan 2021, 13:43I was contacted this morning regarding the matter by a lady. She said she will email me all the information such as which transaction made my account to be put on hold and the document they need that I should provide. But when I checked my emails 30 minutes after speaking to her, there was no email. So I tried calling FNB and I find out who is handling my case, I knew her surname but not her full name, Desire Moonsamy, called the *****line 5 times asking to be transferred to her and it just goes straight to an answering machine.
This is so unprofessional, so I tried again before writing this complaint on the same matter and her direct line just rings and goes to voicemail. So I tried calling the call centre again and they tried putting me through her superior, now even her superiors line goe straight to voicemail and when I call the direct number, it just rings and goes to voicemail.
This is so unprofessional, so I tried again before writing this complaint on the same matter and her direct line just rings and goes to voicemail. So I tried calling the call centre again and they tried putting me through her superior, now even her superiors line goe straight to voicemail and when I call the direct number, it just rings and goes to voicemail.
KZ
King Z's update07 Jan 2021, 13:43
Reviewer Update
I was contacted this morning regarding the matter by a lady. She said she will email me all the information such as which transaction made my account to be put on hold and the document they need that I should provide. But when I checked my emails 30 minutes after speaking to her, there was no email. So I tried calling FNB and I find out who is handling my case, I knew her surname but not her full name, Desire Moonsamy, called the *****line 5 times asking to be transferred to her and it just goes straight to an answering machine.
This is so unprofessional, so I tried again before writing this complaint on the same matter and her direct line just rings and goes to voicemail. So I tried calling the call centre again and they tried putting me through her superior, now even her superiors line goe straight to voicemail and when I call the direct number, it just rings and goes to voicemail.
This is so unprofessional, so I tried again before writing this complaint on the same matter and her direct line just rings and goes to voicemail. So I tried calling the call centre again and they tried putting me through her superior, now even her superiors line goe straight to voicemail and when I call the direct number, it just rings and goes to voicemail.
KZ
King Z's updateReviewer Update
07 Jan 2021, 15:04its been over an hour and still the same thing
KZ
King Z's update07 Jan 2021, 15:04
Reviewer Update
its been over an hour and still the same thing
KZ
King Z's updateReviewer Update
08 Jan 2021, 09:51It is now day 3 n I have called FNB 15 times, Yolisa Doyisa, the manager of the investigator who is handling my case is still not picking up and Desire Moonsamy's direct line goes straight to voicemail. They even gave me a different number to call which does not exists. I'm about to call the ombudsman, this is completely unacceptable. I'm borrowing money from people to get this solved n wasting money on petty **** where I can use that money for something else
KZ
King Z's update08 Jan 2021, 09:51
Reviewer Update
It is now day 3 n I have called FNB 15 times, Yolisa Doyisa, the manager of the investigator who is handling my case is still not picking up and Desire Moonsamy's direct line goes straight to voicemail. They even gave me a different number to call which does not exists. I'm about to call the ombudsman, this is completely unacceptable. I'm borrowing money from people to get this solved n wasting money on petty **** where I can use that money for something else