FNB and Their App - Part 2.

I am disappointed, if not surprised, to see the number of one star reviews. I tried to be fair with my review of last Wednesday with a 3 star (FNB and their App), but since they had undertaken to respond by Friday and it is now Tuesday, I have given up hope of any meaningful exchange. Regrettably, this seems to be a problem with more than FNB, but who wants to bank with the "best of the worst"? The below are the emails they sent to me last week ....

Dear Valued Customer

FNB High Priority Complaint reference ***x721 has been sent to Retail Service Recovery. ***.

A Consultant will contact you within 24-48 Business hours. Dear Valued Customer

Your High Priority Complaint Reference Number ***x721 been assigned to a Resolution Service consultant in Retail Service Recovery.

An investigation into your matter will now be initiated and we will be in-touch with you shortly