FNB and their App are well on their way downhill ....

Right now I would like to hit the 1 star button! FNB's service has deteriorated to the extent that I can only conclude that they are cutting costs, at the expense of service and client relationships. Quite apart from retail (in branch) banking having the burden of Covid, their online banking should be more user friendly.

It is not.

I stopped using their app years ago, due to an experience where we were stuck at an Engen for hours on a trip because an important transfer crashed and finally required the intervention of a personal banker (oh those).

Now they are forcing you to use the app for any client interaction and also "compliance". I was overseas when they threatened multiple times to switch me off, as I was not "compliant". This with sending me emails asking for information and documentation that, at the same time, we are warned not to supply, due to *****!

I see multiple complaints about linking the cellphone app to your banking profile now and being totally hog-tied in a transaction as there are "incorrect" settings.

As said, there appears to be more than coercion by FNB to get everybody to use their app. From flirting with prizes (only on the app) to threatening that you must "download the FNB app and update your personal information to continue to transact", which is a direct quote from multiple sms's sent to me. Is this even legal ?1?

Then their WeChat is absolutely hopeless. 1 star is coming soon ....