FNB and the rude consultants

I've been banking with FNB for nearly a decade now... I've had my up's and downs with them. But they always resolved my queries. Until today. They keep pushing their credit card down your throat. Now, I get notifications about limits being exceeded. Trying to use chat is useless with them all of the sudden, so they called me to transfer me to an agent. While speaking with the agent SHE HUNG UP THE PHONE!! How professional is that? I am hurt and I am angry. For years they've taken my money but when I try to find out why they are sending me random notifications about exceeded accounts on SMS and EMAIL but my app doesn't show any proof of that. FNB, you've let me down and my trust is broken in you. I wish they'd let me post the screenshots of your mean chat consultants