CH
Clint H
1 reviews | Active since Mar 2024
10 Apr 2024, 12:18
FNB and the illusion of resolving queries
Please see my review dated 26 Mar 2024 at 09:11 am, this is a query related to an incident that took place on 06 March 2024, today is 10 April 2024. What FNB is doing is escalating queries that bounce between various departments and it is for optics to appear that they are "trying" to resolve the query, when in reality it is just delaying the query in hopes that I will tire and end up dropping the query. At this point FNB does not care and TCF principles are not part of their business model.
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Replies (2)CH
Clint H's updateReviewer Update
10 Apr 2024, 14:47Good day,
I trust that you are well.
You have been giving me the runaround since 06 March, I have a batch of ticket numbers and still my issue is not resolved.
I have logged complaint with Ombuds council, FSCA, newspaper and next up will be Carte Blanche.
Kind regards,
Clint H.
I trust that you are well.
You have been giving me the runaround since 06 March, I have a batch of ticket numbers and still my issue is not resolved.
I have logged complaint with Ombuds council, FSCA, newspaper and next up will be Carte Blanche.
Kind regards,
Clint H.
CH
Clint H's update10 Apr 2024, 14:47
Reviewer Update
Good day,
I trust that you are well.
You have been giving me the runaround since 06 March, I have a batch of ticket numbers and still my issue is not resolved.
I have logged complaint with Ombuds council, FSCA, newspaper and next up will be Carte Blanche.
Kind regards,
Clint H.
I trust that you are well.
You have been giving me the runaround since 06 March, I have a batch of ticket numbers and still my issue is not resolved.
I have logged complaint with Ombuds council, FSCA, newspaper and next up will be Carte Blanche.
Kind regards,
Clint H.
CH
Clint H's updateReviewer Update
10 Apr 2024, 20:49If any other customers are experiencing issues with FNB's service, please sign the petition below to cast spotlight on this and to get regulators and industry bodies to take note:
https://chng.it/JC9Lfkw4bN
https://chng.it/JC9Lfkw4bN
CH
Clint H's update10 Apr 2024, 20:49
Reviewer Update
If any other customers are experiencing issues with FNB's service, please sign the petition below to cast spotlight on this and to get regulators and industry bodies to take note:
https://chng.it/JC9Lfkw4bN
https://chng.it/JC9Lfkw4bN