FNB - and the games go on

FNB Life made such a big song and dance in the media about a month ago asking members of the public to contact them if they suspect that any life policies of our dearly departed could have been overlooked in which event would have gone unpaid to beneficiaries. What a joke! Despite numerous emails to them (o behalf of my parents' late estate) I have heard nothing from them except the usual nonsensical stock email saying thank you. Not sure why FNB's service has gone from bad to worse but really - just not on and totally unacceptable