Fnb and the case of the missing debit card

So where do i begin. My new card was ordered in december. Its february now..guess who still doesnt have a new card. Firstly my card expires leaving me in the store not able to pay. I had to leave everything there in front of a bunch of people. Then 10 minutes later i phone fnb ro complain about my new card not arriving and i was also told that they can see the card was ordered. And that i have to wait 3 to 5 business day. Surprise after its been 2 months already. Then fast forward to thursday i had to buy some things for an operation i was supposed to have and guess what, there was no fnb atm and the pharmacy dont do scan to pay. So i had to leave those items there. So now its impacting my livelyhood. I escalated again only for ccd couriers to tell me they will deliver in 3 to 5 business days?! Again!! So not only was 2 months long enough, i am being held ransom by a courier company for my card. Fnb can thank their courier and their staff that "escalated" it to no avail for me going to close this account soon. We have a shared account me and the fiance and a home bond with fnb and a vehicle with wesbank. And this is the service we receive?! We pay for private banking fees but it takes them 2 months to deliver a card?! And then they want to use the excuse that my old number is on the system?! I ve had my current number for 4 years. The private banker phones me on this number, i get all the fnb promos on this number. This number is used for authentication...but they dont have it. Strange how that works.