FNB and Takealot in cahoots with ineffectiveness

I forgot my business card in the ATM machine. The bank cancelled the card without infomring me, I visited the bank and then ordered a new card which would be delivered by courier service (Takealot) within 5 days. That was six weeks ago. In spite of having my . cellphone number and my address, their GPS seems picky. Over a period of two weeks I was promised delivert by 15:00. It never happened. I went to FNB in Ladysmith and wass assisted by the so-called business manager. I ordered the next card. Again delivery promised within 5 days. Agains I was promised the card by 15:00 still no card. I operate a substantial proifessional practice and desperately need my card. When I phoned the FNB/Takealot query service, I was told the courier will come tomorrow. No explanation of excuse that I had to keep my wife in the office to receive it. We are now repeating the previous nightmare. I am desperately unhappy being one convinced by the bank to bring over my whole account package. Do not ever believe that drivel about the paradise offered for changing banks.