FNB and Takealot Delivery non service

I ordered a new business banking card at FNB iLanga Mall on the 8th June 2021, because FNB don't deliver cards automatically, like they used to. Their app does'nt work either, and the FNB staff at iLanga Mall could not get the app to order a card on my cell. FNB staff at Ilanga Mall are very friendly and profesional, and informed me it would take about a week to get the card deliverd to that branch. My son's business card has since been wrongly delivered to Nelspruit Plaza and I have received an sms and have gone to collect MY card at Nelspruit Plaza, twice, only to find both times that it is my sons card, which should have been forwarded to Kathu branch. On Monday 21 June 2021 Takealot Delivery phoned me and told me they were delivering my card to iLanga Mall FNB on Tuesday 22 June 2021. On Wedensday 23 June I went to collect my card - no card had arrived. On Thursday 24 June, Takealot Delivery again phoned me and told me that my card would be delivered on Thursday and I could collect it on Friday. Guess what, Friday no card. FNB iLanga Mall have informed me they will sms a message to me when the card arrives. Today is 3 weeks I have been waiting for a bank business card to be delivered. How must one run a business when the bank and delivery service are not functioning?