1 reviews | Active since Feb 2019
FNB and Takealot Delivery
FNB have undertaken to contract Takealot Delivery to deliver cards to customers. Well, this has failed, It is costing me time and money to chase Takealot to get my card, which I still do not have.
Issues: 1. FNB's auto delivery of cards does not always work, twice now it has been issue because of this. FNB need to change this model to request a delivery location and method first from the customer. OH and dont charge a customer R100 for a bank dleivered card. BEING OVERPROACTIVE IS IN ITSELF A MEANS TO FAILURE.
2. I received one call from Takealot, I think, but they opted to cut the call as soon as I answered, so that they can sms me to call them about delivery. This is unacceptable.
3. I am getting no response from FNB logged tickets, nothing.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)