1 reviews | Active since Jun 2018
Fnb and powertime refuse to return my money
I purchased R3000 of electricity through power time. There was an error when purchasing and powertime cancelled the transactions. Needless to say the reserve is still lying on our account and my bank refuses to reverse it. I have sent emails to all parties and phoned to no avail. I have checked the transaction and it shows that pay genius is used in the powertime app.
Good day Natasha Naidoo,
I tried contacting you on th number provided, to no avail.
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Natasha Naidoo,
I tried contacting you on th number provided, to no avail.
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter.
Regards,
Hello Peter Complaints Team
*** (option one)