FNB ***** AND POOR POOR SERVICE OVERALL

FNB ***** on 15 April 2025. My business petrol card was cloned and I am assuming this occurred at the N1 Grasmere toll gate which is notorious for card cloning as this is the last place and transaction which occurred after suspicious activity starting happening on my bank account. FNB early detection picked up this might be *****ulent transactions after which I cancelled the card and notified FNB that these transactions must not be authorised. A large amount of money was ****** from my bank account. Such poor service from FNB, firstly allowing the transactions to go through after I specifically gave instruction that this is *****ulent. I registered a ***** case with the ***** department and a stated exactly what transpired the day before when these transactions started taking place on my bank account. a few days later their so called "analyst" called me and stated that she will be closing closing the case to which I rep**** "how is that possible?" without any investigation being done with the facts at her disposal (I started researching and conducting my own investigation into the matter with the resources at my disposal). I have since not received any feedback from FNB ***** department whatsoever. I call them regularly seeking an update but no answers can be given from their side. How can FNB allow these ****mers/********s to continue to run their lucrative businesses by *****ing other peoples money. Such a shame that FNB's company slogan is "how can we help you" but there is never help from there side, from ***** to business matters. My company has bank accounts with all the major banks and I can most definitely say that FNB has the worst service of all the major banks and is the worst bank to deal with.