JW
James W
1 reviews | Active since Oct 2018
15 Nov 2018, 08:27
FNB and Paypal
As a non FNB customer trying to link my PayPal account to my FNB profile has been unbelievably challenging. You make several phone calls and get transferred to various departments with zero resolution. I keep getting the '(E-100)mammoth.otp.Prepare OTP Navigation returned false with a success code' error. This should be a simple fix.
FNB this needs to be resolved please. The process cannot be as difficult as this.
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Replies (1)
FNB (First National Bank)'s replyOfficial
15 Nov 2018, 13:17Good day James Welland,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Pay Pal Services for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Pay Pal Services for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply15 Nov 2018, 13:17
Official
Good day James Welland,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Pay Pal Services for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Pay Pal Services for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)