Fnb and Online banking unusable
<p>Can someone responsible for the Fnb app and Online banking call me as my query has not been resolved. I cannot process transactions cause the device is not verified and for that matter there is no option to verify the devices. PLEASE HELP.........I cannot even log onto the FNB app. FNB make changes on your self-service account without informing you as a customer and the helpline guys cannot assist you. Why do you have to change something that is not Broken and make it difficult. I have spend my time on the phone, over an hour trying to sort out changes that I have not requested. I will have to move to another bank, I have been using this service for more than 10 years but it has become an inconvinience for I hate to call the help-line nor go into the branch...PLEASE HELP</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
