FNB AND ITS LACK OF COMMUNICATION

FNB (First National Bank), I am currently having a horrible experience with this bank . I had lodged a payment reversal request on the 1st of April 2022, filling in all the required forms and following procedure. FNB sent a confirmation of receival of my request , and the email stipulated that a response on the progress of the reversal will be given after 10 working days, at the time of me writing this review ( it is currently the 16th of may) it has been over 6 weeks with zero feedback what so ever. I went through the normal procedures of trying to get information via , calling the bank , physically going to the bank and writing a complaint on the official FNB website and FNB app , and nothing has changed still zero feedback. This review is not only a means to reach out to FNB but to also inform others to think twice before lodging a reversal request, because feedback seems to not be FNB's specialty. I hope a representative of FNB will see this review and reach out to help alleviate this issue.