TM
Tshepo M

1 reviews | Active since Oct 2019

26 Oct 2019, 11:49

FNB and its *********** Consultants

I have actually had it with FNB, I changed my account to fusion on the 6th of August signed and emailed the agreement to Kgaugelo Selowa on the same day. Today on the 26th of October when I try to transact on my account I am told its frozen because I never signed and emailed the agreement. I call the call centre I am then told they cant helo me since is the weekend I must wait till Monday. ***...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2019, 11:57
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team 

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