FNB ***** and Insurance department’s experience

On the 26 August 2023 I was hijacked. I was kept hostage while the ******** was busy cleaning my bank account. The world’s best DIGITAL BANK FNB never picked up an abnormal transactions in my account for 7+ hours while I was kept hostage. My account was shutdown at 3am on the 2th after calling them to tell them I was hijacked. The case was logged on the 27th August 2023. I was told ***** case takes 14 - 30 days to be resolved and refunded my money. 40 Business Days later my case still not resolved still haven’t received my money. Every week I’m told we finalising the matter or the matter has been escalated. I just want to know if I will get my money or not so that I can move on with my life. I have already lost a lot the FNB short insurance didn’t want to even pay for my baby’s car seat that was ****** with the car. I was really a wonderful experience with FNB as a whole after 10years being their client.