1 reviews | Active since Oct 2020
FNB and Horrible Service
A month ago my client went to his bank and requested a refund from my bank (FNB) and the literally freeze the whole Account without my knowledge, when I went to find out the matter on their branch they told me my Account was reported and it’s under investigation, it has been four weeks they are still taking me piller to post, requesting proof that I have refunded the client, I have been struggling to get hold of a guy called Innocent Hlongwane who is apparently holding on my business Account and according to their ***** department, only him can open my Account, the guy doesn’t respond to my email or calls but only responds when the branch calls him and will come up with more excuses why my bank Account hasn’t been open, I have requested my money and that they close my business Account as soon as they release that Account, I have been struggling to run my services, clients getting angry at my company and taking me to social media’s that o don’t deliver yet they paid, I had to borrow money from friends to deliver flowers and to refunds other clients, FNB is one horrible bank who don’t care about their customers, no one answers calls or responds to emails
The problem with this guy here is that he doesn’t respond to emails either of the branch manager or of the capitec people but will come back after days to demand the proof
He has also not being responding to my email and will come back and ask for staff I have already provided, I tried getting hold of him on his personal Numbers but blocked me, for me he doesn’t want to help therefore I am also forced to claim my money back from capitec cause we have refunded the client. Innocent Hlongwane is either been bought to give me run around or he doesn’t know how to do his job, Capitec called his department already but he is not aware of it but still my Account is still on hold
The problem with this guy here is that he doesn’t respond to emails either of the branch manager or of the capitec people but will come back after days to demand the proof
He has also not being responding to my email and will come back and ask for staff I have already provided, I tried getting hold of him on his personal Numbers but blocked me, for me he doesn’t want to help therefore I am also forced to claim my money back from capitec cause we have refunded the client. Innocent Hlongwane is either been bought to give me run around or he doesn’t know how to do his job, Capitec called his department already but he is not aware of it but still my Account is still on hold