1 reviews | Active since Feb 2018
FNB and Home Affairs systems not speaking to each other!
About a week ago I did my online application at eHome Affairs, paid my application and authorized the payment from my online profile. Days later I’m still unable to make an appointment at FNB Home Affairs cause the system doesn’t pick up my payment at Step 5. Home Affairs says they can’t help me and FNB also says they can’t do anything! Surely someone should be able to help!!!
Good day SandraB25,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Point of Presence who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day SandraB25,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Point of Presence who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)