FNB and EBUCKS service is very poor and disappointing

I purchased R50 airtime for my wife on 29 November 2022 using 500 eBucks for her Telkom Mobile number. She did not receive the air time. I have since made mor than 5 calls and secure chats on my FNB App. I was shoved from pillar to post without assistance. I was even transferred to Home Loans. The matter was escalated by 2 different people BUT I have still not had a response nor a resolution to this matter. I am very disappointed with FNB and eBucks. I will detail the nitty gritty of the pathetic service I received if this complaint does not result in a quick resolution.