DAAK
Dr Abdullah Ali Khan
1 reviews | Active since Mar 2011
13 Dec 2022, 11:25
FNB AND EBUCKS ARE TRULY PATHETIC
I wrote 2 reviews about FNB and EBUCKS in the last few weeks. This is the THIRD COMPLAINT against FNB and EBUCKS. After millions of secure chats and telephone calls and emails and acknowledgement from FNB that the issue is on their side, the refund has not yet happened more than 15 days later. What is ludicrous is that each time I complain they say it will take them 3-10 days to resolve the matter. The more automated they have become the less customer friendly they are. Clearly FNB is losing the plot. FNB AND EBUCKS REALLY ARE PATHETIC AND I WILL CONTINUE TO BASH THEM UNTIL MAKE GOOD. I AM NOW LOOKING AT GOING TO THE OMBUDSMAN!!!!!!
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Dr Abdullah Ali Khan's updateReviewer Update
15 Dec 2022, 09:07THIS PROCESS STARTED ON 29 NOVEMBER 2022. I HAVE DONE A MILLION COMPLAINTS VIA SECURE CHATS AND TELEPHONE WITH FNB ACKNOWLEDGING THEIR PROBLEM AND SAYING THAT THE MATTER WILL BE RESOLVED IN EITHER 3 TO 5 DAYS OR 3 TO 10 DAYS. I HAVE COMPLAINED VIA HELLOPETER 3 TIMES AND EACH TIME I GET THE ABOVE AUTOMATED RESPONSE AND AN EMAIL SAYING THAT THE MATTER HAS BEEN ESCALATED AND SOMEONE WILL CALL ME. EACH TIME A NEW REFERENCE IS GIVE. I AM WAITING FOR A CALL SINCE 29 NOVEMBER. I AM REALLY FRUSTRATED WITH FNB AS 2 DAYS AGO I CALLED AND SPOKE TO DINEO WHO GUARANTEED ME THAT THE REFUND WILL BE DONE THAT DAY. A WEEK BEFORE EBRAHIM ACOOJEE GAVE ME THE SAME ASSURANCE. I WAIT WITH BATED BREATH AS FNB CONTINUE TO PROVE TO ME THAT THEIR SERVICE IS ACTUALLY WORSE THAN GOVERNMENT DEPARTMENTS!!!!!!!!!!!!!
DAAK
Dr Abdullah Ali Khan's update15 Dec 2022, 09:07
Reviewer Update
THIS PROCESS STARTED ON 29 NOVEMBER 2022. I HAVE DONE A MILLION COMPLAINTS VIA SECURE CHATS AND TELEPHONE WITH FNB ACKNOWLEDGING THEIR PROBLEM AND SAYING THAT THE MATTER WILL BE RESOLVED IN EITHER 3 TO 5 DAYS OR 3 TO 10 DAYS. I HAVE COMPLAINED VIA HELLOPETER 3 TIMES AND EACH TIME I GET THE ABOVE AUTOMATED RESPONSE AND AN EMAIL SAYING THAT THE MATTER HAS BEEN ESCALATED AND SOMEONE WILL CALL ME. EACH TIME A NEW REFERENCE IS GIVE. I AM WAITING FOR A CALL SINCE 29 NOVEMBER. I AM REALLY FRUSTRATED WITH FNB AS 2 DAYS AGO I CALLED AND SPOKE TO DINEO WHO GUARANTEED ME THAT THE REFUND WILL BE DONE THAT DAY. A WEEK BEFORE EBRAHIM ACOOJEE GAVE ME THE SAME ASSURANCE. I WAIT WITH BATED BREATH AS FNB CONTINUE TO PROVE TO ME THAT THEIR SERVICE IS ACTUALLY WORSE THAN GOVERNMENT DEPARTMENTS!!!!!!!!!!!!!