FNB and DSV couriers useless partners

I ordered a credit card and cheque card almost 2 weeks ago. I have updated the delivery address 3 times over the phone but today is the 3rd time DSV pitch up in Bryanston where I am no longer working. As a private client i do not get any service or assistance from FNB. DSV drops the phone when i phone to speak to a manager. I am going on holiday next week without any cards. I have no choice as to open bank accounts at another bank. FNB and their delivery company is a joke. Private clients means nothing to them.