FNB AND DMC DISSAPOINTING SERVICE

My FNB loan account was handed-over to DMC collections agency. I realized this when DMC connected with me on WhatsAPP. I asked DMC for a discount to settle my FNB loan and they agreed that I could settle with R2720. On the 10th of January 2024 I paid the agreed amount with the expectation that my loan would be closed and that I would be sent a Paid-Up letter. After making the payment, I heard nothing from DMC and nothing from FNB. I went to check on my FNB App and could see the payment reflecting however, the loan has not been closed. My loan still shows a balance and at the time it was about R1200 and currently it is R1384. Since January I have been emailing FNB and been on their App chat service since the 12 January 2024 and they have not bothered to contact me at all. Sending proof of payment and proof of chat history with DMC was a waist of my time. DMC has cheated me into paying a lump some and FNB has failed me as a customer. Please help me to sort this out as I am trying my best to get out of debt.