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Ursula C
1 reviews | Active since Jun 2011
02 Apr 2019, 10:32
FNB and Discovery - Partnership of Disaster and Deception
When lodging a complaint with Discovery Card about a dispute that was lodged 2 months and requesting feedback, this was the response I received on 28 March 2019 at 16:25 was " Thank you for contacting us. The feedback we have received from FNB is that they will pay you R100 per month until the dispute is finalised. They have sent you this communication. If you need any more information, please contact Discovery Card on ***or visit www.discovery.co.za. Regards Vikizitha Mazibuko Discovery Card" So FNB, where is the R 100 as per the email from the enlightened Vikizitha Mazibuko, because the only thing I have "received" is more interest charges, more banking fees, more frustration and NO resolution?
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
02 Apr 2019, 12:49Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply02 Apr 2019, 12:49
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
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Ursula C's updateReviewer Update
05 Apr 2019, 11:20Still waiting for your feedback, the credit in my account to be transferred out and my account to be closed - great customer DIService!!!! Is this going to take much longer, it's only been 2 months?
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Ursula C's update05 Apr 2019, 11:20
Reviewer Update
Still waiting for your feedback, the credit in my account to be transferred out and my account to be closed - great customer DIService!!!! Is this going to take much longer, it's only been 2 months?
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Ursula C's updateReviewer Update
08 Apr 2019, 13:49I have just spend an hour in FNB Branch trying to resolve this and you bunch of clowns are still unable to give me my funds and close the account. Just waiting for the letter to lodge with the banking ombudsman about the atrocious way you cling on to clients funds!
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Ursula C's update08 Apr 2019, 13:49
Reviewer Update
I have just spend an hour in FNB Branch trying to resolve this and you bunch of clowns are still unable to give me my funds and close the account. Just waiting for the letter to lodge with the banking ombudsman about the atrocious way you cling on to clients funds!