FNB and Dischem banking issues

I have now spent over an hour trying to find out from FNB and Dischem why a purchase was only released 24 days after a purchase was made. FNB blame Dischem, Dischem blame FNB. FNB have the audacity to send a threatening sms to me stating I need to rectify my account because its overdrawn.

Bottom line here is that no-one is taking responsibility. According to a representative at Dischem, 200 000 FNB clients were affected. FNB sent another message on the 27th March stating that they would reverse bank charges caused by this inconvenience yet I had to chase after them getting the R 180.00 back. I am still overdrawn because of this.

WHO IS RESPONSIBLE FOR THIS MESS? I want a credit on my account of R498.40. FNB didn’t bother informing clients that there was a problem. Only threats. I spoke to the 5th FNB agent now who said it’s my fault for not keeping the money in my account. The agents are a joke. Who waits 24 days to process payments?

Someone needs to sort this mess out with urgency.