RS
Raesha S

1 reviews | Active since Aug 2013

16 Sept 2022, 09:39

FNB and DIGITAL PLANET SUCK!!!!

Fnb and Digital Planet cant seem to sort out a simple issue. My Printer has now been in twice for repairs in 7 months. With the same service life warning.

I am promised the world by a lady Janine who seemed to have disappeared off the end of the world. I was told only 5 days to relook at my printer for the second time in 2 months. A loan printer wasnt available so again I had to spend fortunes. Janine also said dont worry we will upgrade u to the latest model. (Please feel free to listen to recordings)

Its now over 7 days, no communication from anyone. E mails ignored. Reception at digital planet are *********** and rude. Putting the phone down in my ear (Mbali Dlamini)

Alice Simula Manjoma only responds and takes calls at her liesure. Im told by the receptionist im a "high risk" client and she cant take my call. She then fowards me a lousy e mail from Epson saying I dont know how to use my printer i need to just do maintenance and they sending the printer back! I DONT WANT THE USELESS PRINTER BACK! The thing sounds like its about to fall apart when printing and has warnings all the time.

There has been endless issues with this printer and my livelihood depends on it. Iv been a client of Fnb for 20 years. And I think its time to part ways.

Their service and unprofessionalism is to be reckoned with. When taking a device. Calls throughout the day. To resolve and issue is not something they are capable of. Now that iv posted on Hello peter. Some calm gentleman will call me and try sooth me. Im so over it.

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Replies (1)
RS
Raesha S's update17 Sept 2022, 15:59
Reviewer Update
Fnbs calls where missed by me twice as I am working during these hours. Complaint now closed. See. Disgusting