1 reviews | Active since Nov 2010
FNB AND DIGITAL PLANET DEVICE DELIVERY A NIGHTMARE
This is for the FNB CONNECT/DEVICE DEPARTMENT:
I ordered a TV with them. Last week friday. Digital Planet is the courier for FNB in this instance.
I’ve had multiple issues with Digital Planet on arranging the delivery,due to *********** call center people. A lady from there should’ve called me back yesterday.
I then resorted to get FNB involved early yesterday morning I was then PROMISED MULTIPLE TIMES by the lady at FNB,that she will be sorting it out with the lady over at Digital Planet and that either she or the lady at Digital Planet will call with feedback. That never happened. Firstly - this is a christmas/birthday gift for someone,and I explained this to the lady at Digital Planet,who then repeatedly promised that she will make it known to the warehouse manager that it mustbe processed and delivered before FRIDAY,as the warehouse closes from the 20th of December until 15 JANUARY!
No one followed up,no one followed through with the feedback and no one is responding to emails.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
***
After struggling for 2 hours to get hold of the courier,I was told ‘We left the TV at the warehouse,MAYBE we do it tomorrow,we’ll see....’
This is HIGHLY UNPROFESSIONAL AND UNACCEPTABLE!!
I was promised by 3 different people this WILL be sorted on Friday (past) or MONDAY latest!!
Now the courier pulls this!!??
I asked him to call his dispatch and get it sorted.
He said I must do it.
I asked for the number.
He said phone FNB and let them sort it out.
*****??!!
Sort it out OR I’ll take it even further to the court of public opinion - I’m done with the whole dance now!!
This had dragged out way too long now.
Also,FNB PROMISES got me nowhere.
This is a CHRISTMAS GIFT,and I have no alternative gift for my wife.
Now it might only get here in January.
You guys,Digital Planet and whoever they subcontracted - you ruined our Christmas.
Good job!
After struggling for 2 hours to get hold of the courier,I was told ‘We left the TV at the warehouse,MAYBE we do it tomorrow,we’ll see....’
This is HIGHLY UNPROFESSIONAL AND UNACCEPTABLE!!
I was promised by 3 different people this WILL be sorted on Friday (past) or MONDAY latest!!
Now the courier pulls this!!??
I asked him to call his dispatch and get it sorted.
He said I must do it.
I asked for the number.
He said phone FNB and let them sort it out.
*****??!!
Sort it out OR I’ll take it even further to the court of public opinion - I’m done with the whole dance now!!
This had dragged out way too long now.
Also,FNB PROMISES got me nowhere.
This is a CHRISTMAS GIFT,and I have no alternative gift for my wife.
Now it might only get here in January.
You guys,Digital Planet and whoever they subcontracted - you ruined our Christmas.
Good job!