CS
Christa S
1 reviews | Active since Apr 2019
29 Apr 2019, 14:01
FNB and DHA link not working
The link between DHA (Dept Home Affairs) and FNB clearly does not work. Payment done but on DHA shows not done? Also cannot find any slots available for the past week through yet using NEDBANK you find slots free for the next day?? To make matters worse the FNB call centers do not work either!! I have been on the phone for 30 min listening to their awful music, jut to have my call answered and put down again without getting a word in. Another 45 min on hold as they are apparently experiencing high call volumes. FNB this is totally unacceptable and I honestly expected more of you and i am regretting moving over to this useless bank!!
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
29 Apr 2019, 15:13 Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply29 Apr 2019, 15:13
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
CS
Christa S's updateReviewer Update
30 Apr 2019, 12:39Great that a complaint has been logged but in my experience nothing will happen. Really very bad FNB!
CS
Christa S's update30 Apr 2019, 12:39
Reviewer Update
Great that a complaint has been logged but in my experience nothing will happen. Really very bad FNB!