JF
James F
1 reviews | Active since Aug 2010
09 Dec 2021, 12:25
FNB and customer service levels
Magaliesburg branch -Terrible level of service from FNB and the branch manager (talk about apathy!)...I need to collect my moms debit card (I am a cosignatory on the account so we wouldnt have problems like this) but FNB wont release it to me...That means a 60km round trip to fetch my 73 yr old mom from the farm...Why isnt this explained BEFORE the courrier drops a card off....What a complete waste of time and money....Also an issue on my dads account.... Pointless having this branch with this pathetic level of service......
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Replies (3)0
Replies (3)JF
James F's updateReviewer Update
10 Dec 2021, 16:07Not a word from your consultant who called yesterday and said they would investigate and come back to me....Stellar service levels...
JF
James F's update10 Dec 2021, 16:07
Reviewer Update
Not a word from your consultant who called yesterday and said they would investigate and come back to me....Stellar service levels...
JF
James F's updateReviewer Update
10 Dec 2021, 17:03I see your online team has said that my matter has been 'resolved' and they will do no more...
JF
James F's update10 Dec 2021, 17:03
Reviewer Update
I see your online team has said that my matter has been 'resolved' and they will do no more...
JF
James F's updateReviewer Update
10 Dec 2021, 17:04This is what FNB offers a 73 year old partially blind, female who is pretty much an invalid...Thanks FNB....Awesome service...
JF
James F's update10 Dec 2021, 17:04
Reviewer Update
This is what FNB offers a 73 year old partially blind, female who is pretty much an invalid...Thanks FNB....Awesome service...