FNB and CSD Account Verification

HI FNB Business Banking

I have registered my company on the CSD National Treasury platform, however my banking account verification comes back with a validation failed report.

The report that I receive from CSD is as follows: The response received from the bank is as follows| Incorrect ID or Company Registration Number.

I have called the bank numerous times and I have not received any feedback and my issue has not been fixed or dealt with. On 18 March 2021, I spoke to Melody Gratham who did not revert back to me. Today 25 March 2021 I went to the FNB Woodbridge Branch and the consultant could not help me and in turn called the business banking help desk. I spoke to Thokwe Matlala who said that I should receive feedback in 24-48 hours, he verified that the details that FNB has are corrected they do belong to me and the company. So he does not understand the reasons behind FNB stating that the ID number or Company registration number is incorrect.

I need this matter to be resolves ASAP as my clients are not paying me and my employees and suppliers cannot get paid. This has been a frustrating and tedious process.