FNB and CCD Couriers service assurances not kept

On 13 January 2025 CCD Couriers, on behalf of FNB, phoned me to arrange delivery of my banking card. They stated I would receive an SMS 24 hours before delivery, but then pitched up at my home the very next day without prior notification, just as I was about to leave home. Complaints to both FNB and CCD Couriers have been met with a denial, and an insistence that I was sent an SMS. CCD even got more confused, and thought I was complaining about my card not even being delivered. This is the third year in a row that there has been some or other problem with card deliveries for my family at my address by CCD, and FNB assure me every time that problems won't occur in the future, but this assurance has still not been met.