1 reviews | Active since Feb 2017
FNB and CCD couriers pathetic service
<p>My gold FNB card expired the first of Jan 2017. Do you think FNB and there pathetic courier company CCD COURIERS can deliver my card. We are at the 20th Feb 2017 and still no joy. I have been contacted more than 10 times by CCD couriers and every time i have to give my address to where they must deliver. Every time it's a different person phoning and each time they do not do their work they are paid for and take the details down. FNB Then want to send my card to a branch where i do not even live in that town. Today i get contacted by CCD couriers again which FNB is using to do their deliverries and they still cannot deliver my card to me which i still do not have since the 1st Jan 2017. I have just received an sms by CCD couriers saying they are unable to contact me. I must call them with a referance no. How pathetic they spoke to me twice this morning and now they cannot get hold of me. I receive on average about 5 calls aweek from CCD couriers making arrangements to have my card delivered. THEY DO NOT DELIVER, INSTEAD THEY GIVE YOU THE RUN AROUND. i WOULD NEVER SUGGEST YOU DO BUSINESS WITH FNB OR CCD COURIERS BECAUSE THEY ARE RUNNING A MICKEY MOUSE ENTERPRISE BUILT ON EXACTING THE MOST INCONVENIANCE SITUATUATIONS ON THEIR CUSTOMERS. FNB AS WELL AS CCD COURIERS SUIT EACH OTHER. Instead i will be closing my account and looking for a bank who looks after you as a valued customer and who have sound couriers whome they do business with. I HAVE NEVER EXPERIANCE SUCH INCONVENIENCE EVER IN MY LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
